Never for the carrier.
We are licensed to represent policyholders — and only policyholders. Not once, not quietly, not ever the insurance company.
Everything documented.
Claims are won on evidence. We measure, photograph and price every dollar of damage until there's nothing left to argue about.
No win, no fee.
We're paid a percentage of what we recover for you — nothing up front, nothing if we lose. Our incentive is your settlement.
Jonathan Nelson
PRESIDENT & CEO — FOUNDERJonathan founded Think Smart Public Adjusting and serves policyholders as a public adjuster all over the country. Years inside property and casualty claims — consulting, adjusting, negotiating — made him an expert in how carriers value damage… and how they undervalue it.
He learned the playbook from the inside, beginning his career as an independent adjuster for major insurance companies and working major storms including Hurricane Harvey and Hurricane Dorian. Add a background in construction, restoration and repair of residential and commercial properties, and you get an adjuster who knows exactly what your rebuild really costs — and won't let a carrier pretend otherwise.
The firm itself was born on the other side of the desk: after years inside a major carrier, overseeing its claims department, one conclusion became unavoidable — the insurance company's interest is its own profit. Think Smart was founded on that realization, and has helped property owners across the US maximize their claims ever since.